2019 Parts & Service Catalog
We hold ourselves to the highest of service standards. Our technicians are certified by the RVIA as being proficient in their repair and diagnostic skills. Your RV will be serviced and maintained by technicians who are continually trained, educated and tested to meet the high standards of the RVIA – The Recreational Vehicle Industry Association. We will not allow just anyone to turn a wrench in our service bays!
In addition to proactive and preventative maintenance, we commonly service:
- collision repairs
- roof maintenance and complete roof replacements
- metal and fiberglass damage repair
- appliance and warranty repairs
- hitch installations
Our RV Service Center advisors will suggest periodic maintenance of your RV to keep your investment in the best possible working order.
RV Parts and Accessories Store
In addition to our service department Walnut Ridge offers one of the Midwest’s finest RV parts and RV accessory stores. With a large in-house inventory, we can service most any need. If it is something not currently in-stock, most parts and accessory items can be received within two business days of your placed order.
Walnut Ridge Family RV Service Center would like to thank you and your family for the opportunity to serve and assist in providing you a safe and reliable RV lifestyle.
Transient Customer Policy:
We welcome customers to our service department no matter where they bought their unit from. We try to accommodate customers that are traveling through the area and need to get some emergency work done, but we still have to adhere to our scheduling. If we don't have immediate openings we will try our best to clear a spot in our schedule within a few days to work on those units. We still ask customers to call for an appointment when the situation allows.
We require customers to schedule appointments for service work. Our team works on time guidelines throughout the day designed to create the necessary time needed to properly address all the customer's concerns. Our scheduling is meant to give the customer our advisor's full attention to ensure we have the info needed to complete services in a timely manner and to the customer's satisfaction. "Walk-ins" are discouraged and usually cause a disruption for our customers that scheduled appointments.
We strongly encourage our technicians to become certified and also employ several certified technicians. We set bonus plans for those that achieve certification and we pay for the training, testing, and re-certifying. We also schedule several training sessions from various vendors and representatives to constantly improve our knowledge and skills.