Top 50 – Six Straight Years
Local Dealer, Walnut Ridge RV, Named Among RVBusiness Top 50 in North America
RVBusiness magazine recently released the list of its 2019 Top 50 RV Dealers in North America Awards recipients, which included local RV dealer Walnut Ridge located at 87 N County Road 300 W. in New Castle, IN.
“We are honored that Walnut Ridge has once again been named as one of the best RV dealerships in North America” said Nathan Hart, Partner and General Manager of Walnut Ridge. “Our company and employees are dedicated to delivering the best customer experience each and every day.”
RVBusiness and marketing communications agency BJ Thompson Associates asked RV manufacturers to nominate dealers across the United States and Canada who exemplify best practices and excellence in their field. Nominees were then invited to fill out comprehensive applications covering a wide array of subjects, including practices pertaining to consumers, staff, marketing, charitable endeavors and overall business procedures. An independent panel of industry experts then pored through scores of applications during an intensive two-day, closed-door session at the RV/MH Hall of Fame & Museum in Elkhart, Ind., known as the “RV capital of the world.”
RVB Top 50 Administrator BJ Thompson said the selection process was exceptionally intense this year. “Our panel of judges was about as intently engaged as we’ve ever seen in completing their evaluations and final selections. There were some dynamic debates among the judges regarding the dealer finalists,” Thompson reported. “We saw evidence of dealers not resting on their laurels of past performance but placing additional emphasis on service technician training and pressing for even higher levels of customer satisfaction.”
“Our employees and leadership team are always looking for ways to improve customer satisfaction. We completed a new 23,000 parts and service expansion last year, bringing our total indoor service bays to twenty six. We have also continued to expand our staff with additional customer service personnel to expedite customer service requests.” – Nathan Hart, Partner and General Manager
The RVB Top 50 Awards honorees will be publicly recognized on stage Nov. 13 at an all-industry reception held during the Recreation Vehicle Dealers Association International Convention/Expo at Caesars Palace Las Vegas Hotel & Casino, thanks to support from program sponsors Airxcel, Brown & Brown, Cummins Power Generation, Dometic Corp., Freightliner Custom Chassis Corp., Lippert Components Inc., Northpoint Commercial Finance, NTP-STAG, Protective Asset Protection and Wells Fargo CDF.
“Walnut Ridge is elated to receive this award for six consecutive years and to be recognized in front of our peers and industry partners.” – Nathan Hart, Partner and General Manager
“Just when you thought you’d seen it all, that the dealer applicants had pretty much played out their hands with regard to innovative, thought-provoking approaches to RV retailing, this year’s applicants took things to a new level in terms of creative business practices, new-age marketing, charitable outreach, tech training and bar-raising approaches to consumer care,” said RVBusiness Publisher Sherman Goldenberg. “We have an outstanding group for 2019.”